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- 2022-07-22
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- 2022-10-05
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1. ¼ºñ½º°ü·Ã ·ÑÇ÷¹À× Service related questions (1-20)
1. A passenger complains that all crews were hitting his arm rest when they were passing through the aisle. He got angry and only wanted to talk to the purser. How would you handle it? ½¬°í ÀÖ´Â ½Â°´À» ºÎÁÖÀÇ·Î ¹æÇØÇÑ ½Â¹«¿ø, ³Ê¹« È°¡ ³ ½Â°´Àº ´ç½Å ¸»°í »ç¹«Àå°ú À̾߱âÇÏ±æ ¿øÇÑ´Ù. (19P)
2. There is a family with many kids on board. One of the other passengers complains that he cannot rest properly because of the noise the kid made. ÇÑ ½Â°´ÀÌ ¾ÆÀ̵éÀÌ ½Ã²ô·¯¿ö ½¯ ¼ö ¾ø´Ù°í ºÒÆòÇÑ´Ù. ¾ÆÀÌ´Â ºÎ¸ð¿Í ÇÔ²² ÀÖ´Ù. (20P)
3. So then you went to a family with many kids and asked them to be quiet. Now, the mother got angry because she thinks that her kids have the right to play like that. ±×·¡¼ ±× ¾ÆÀÌ¿Í ºÎ¸ð¿¡°Ô °¡¼ Á¶¿ëÈ÷ ÇØ ´Þ¶ó°í Çß´õ´Ï, ±× ¾ö¸¶´Â ¾ÆÀÌ¿¡°Ôµµ Áñ±æ ±Ç¸®°¡ ÀÖ´Ù¸ç ȸ¦ ³½´Ù. (21P)
4. A passenger says it is too cold in the cabin. Another passenger says it is too hot. ÇÑ ½Â°´Àº ´þ´Ù°í ´Ù¸¥ ÇÑ ½Â°´Àº Ãä´Ù°í ºÒÆòÇÑ´Ù. (22P)
5. A passenger found an unknown object from the meal. He considered it a piece of an insect. ½Â°´ÀÌ ½Ä»ç Áß¿¡ À½½Ä¿¡¼ ÀÌ»óÇÑ °ÍÀ» ¹ß°ßÇß´Ù°í ÇÑ´Ù. ±× ½Â°´Àº ÀÌ°ÍÀÌ ¹ú·¹¶ó°í ÁÖÀåÇÑ´Ù. (23P)
6. A family of five comes on board and they are all sitting separately. But it is full.
´Ù¼¸ ¸íÀÇ °¡Á·ÀÌ °¢°¢ ´Ù¸¥ Á¼®À» ¹èÁ¤ ¹Þ¾Ò´Ù. ÇÏÁö¸¸ ¸¸¼®ÀÌ´Ù. ¾î¶»°Ô ÇØ¾ß ÀÌ °¡Á·À» ÇູÇÏ°Ô ¸¸µé ¼ö ÀÖÀ»±î? (24P)
7. There were two choices of main meal which were chicken and beef. But there¡¯s no more chicken and the passenger wants to have a chicken meal. ´ß°í±â¿Í ¼Ò°í±âÀÇ µÎ °¡Áö ½Ä»ç°¡ ¼±Åà °¡´ÉÇÏ´Ù. ÇÏÁö¸¸ ´ß°í±â ¸Þ´º´Â ´õ ÀÌ»ó ¾ø´Ù. ÇÏÁö¸¸ ½Â°´Àº ´ß°í±â¸¦ ¸Ô±â¸¦ ¿øÇÑ´Ù. (25P)
8. One passenger took off his shoes and another passenger around started to complain about the smell. ÇÑ ½Â°´¿¡°Ô¼ ¹ß ³¿»õ°¡ Áøµ¿ÇÑ´Ù. ´Ù¸¥ ½Â°´µéÀº ³¿»õ¿¡ ºÒÆòÇÑ´Ù. (26P)
9. There is a crying baby and another passenger starts to complain about the noise. ÇÑ ¾Æ±â°¡ ¿ï±â ½ÃÀÛÇÑ´Ù. ´Ù¸¥ ½Â°´µéÀº ºÒÆòÇϱ⠽ÃÀÛÇÑ´Ù. (27P)
10. You spit red wine at the passenger and he wears a white shirt. ´ç½ÅÀÇ ½Ç¼ö·Î ½Â°´ÀÇ ¿Ê¿¡ ·¹µå¿ÍÀÎÀ» ½ñ¾Ò´Ù. ½Â°´Àº ÇÏ¾á ¼ÅÃ÷¸¦ ÀÔ°í ÀÖ´Ù. (28P)
11. There is a passenger who can¡¯t speak your mother tough even English as well.
¿µ¾î ±×¸®°í ¸ð±¹¾î·Îµµ ÀÇ»ç¼ÒÅëÀÌ ºÒ°¡´ÉÇÑ ½Â°´ÀÌ ÀÖ´Ù. ÀÌ ½Â°´°ú ¾î¶»°Ô ¼ÒÅëÇÒ ¼ö ÀÖÀ»±î? (29P)
12. If a passenger is complaining about their seats or wants to change it.